CLEAResult is seeking an exceptional and talented Leader to manage all aspects of the Customer Quality Assurance Interview process. We are looking for an energetic individual who will have a positive influence on the organization, leading team members to achieve best in class results while building relationships with and obtaining useful feedback from our clients and customers.
The ideal candidate will be a highly driven, detail-oriented, project manager with excellent internal and external communication skills. As the Director of Client Relations, you will be responsible for working with Operating Unit Leads, Client Portfolio Group (CPG) Leads, and Service Line Leads to identify strategic clients to receive interviews and ensure interviews are conducted annually (or more frequently). You will coordinate internal pre-meetings, conduct interviews, train others to conduct interviews, write interview reports and monitor progress against action items associated with client and customer feedback. Additionally, you will provide overall reporting in support of company scorecard metrics. This position will play a key role in partnering with business leaders to support the ongoing improvement of operational excellence.
You must have a strong appreciation for driving and delivering a repeatable best in class process and a culture of accountability with a focus on coordinating with our teams to create positive results.