CLEAResult - Corporate Office

Call Center Team Lead

Job ID
2017-5240
Physical Job Location
Tempe

Overview

 

CustomerLink  is the contact center of CLEAResult the leading energy efficiency company in North America. We help thousands of businesses and individuals reduce energy use and lower their utility bills through energy programs that we design, market and implement. We achieve all this through financial incentives, education and energy management strategies and solutions.

We change the way people use energy.

If you are ambitious, fast, transparent, with a reliable attendance and commitment to customer satisfaction you are the perfect match to be part of our team.

We offer:

Paid vacation, pay holidays, paid sick leave, 401 K plan, medical and dental plans. 

 

Responsibilities

The Call Center Team Lead The Team Lead is responsible for performing a variety of functions such as trainer and quality assurance under the direct supervisor of their Supervisor or Sr. Team Lead.

Because this position is a primary contact with the Company's customers and clients, this incumbent must project a positive company image. In addition, this position requires high-energy, professionalism, motivational skills and must maintain high levels of open communication and confidentiality.

Responsibilities:

  • Monitoring of sales activities and productivity levels to maximize sales productivity.
  • Maintaining professional relationships with clients and/or customers.
  • Maintain current product knowledge, including features and benefits of current program(s).
  • Maintaining a positive, motivating and high-energy working environment.
  • Training and coaching Customer Service Representatives.
  • Communication via emails, phone, face to face regarding project status.
  • Participating in departmental and company meetings.
  • Two-way communication w/Quality Assurance to identify areas of opportunity.
  • Creating, displaying, and maintaining motivational techniques. Clerical duties including filing, faxing, photocopying and or various administrative duties as assigned.
  • Other duties as assigned by other members of management.



Qualifications

  • Excellent customer service skills
  • Working knowledge of Microsoft Office, Windows and computer proficiency is required.
  • Excellent attendance is critical.
  • Excellent written and verbal communication skills are required.
  • Excellent organizational and time management skills are required.
  • Leadership abilities, including the ability to supervise the activities of numerous people

Education Requirements:

  • High School or GED required, some college degree preferred.

 

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