The Customer Service Representative is responsible for taking incoming telephone calls and placing orders, answering questions, solving problems, scheduling appointments, and closing sales for customers. This individual is expected to utilize good interpersonal skills to communicate with, resolve issues for, answer questions for, and close sales for customers on a daily basis. The responsibilities of this position are expected to be performed in a professional manner that prevents errors and maximizes performance. Customer Service representatives are expected to maintain high levels of confidentiality. This position is responsible to proactively offer products and close sales that result from an initial incoming contact with the customer. Also will be trained on and asked to perform outbound call work.